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FAQ
What should the customer know about your pricing (e.g., discounts, fees)?
I aim to be competitive in pricing and deliver excellent results.
What is your typical process for working with a new customer?
Give a thorough inspection of the floor. Determine a cleaning/polishing process necessary to meet customers expectations. Submit detailed estimate, Determine a start date and deliver results!
How did you get started doing this type of work?
I worked for a condo where I performed overnight maintenance duties. Over the course of 5 years I learned how to use floor machine's on various types of surfaces. Stone, vinyl and ceramic. More importantly I understand the proper use of chemicals.
What types of customers have you worked with?
Apartment managers, real estate brokers, small business owners, home owners, cleaning companies who sub contract floor restoration work.
Describe a recent project you are fond of. How long did it take?
Restored a limestone kitchen floor that had taken a beating. Etch stains everywhere. Used a 400 grit - 3000 grit and polishing powder to restore a beautifully clean shine. The customer was thrilled.
What advice would you give a customer looking to hire a provider in your area of work?
Don't just fall for the lowest price. Make sure an attractive price comes with attractive before and after project photos, good reviews and a knowledgeable technician.
What questions should customers think through before talking to professionals about their project?
Do you know the exact tile type? Do you remember or have the receipt with the purchased tile name? Approx. or exact square footage. Is the area empy or will the tech need to move furniture? Any keys, codes or lock up instructions?
